Complete Series Bundle 23-24

This Bundle includes every resource in "What I Wish I'd Learned in School" as well as every future resource.

*BONUS: Master Table of Contents to help you organize the content.

**NOTE: "free" products are included as links on the Table of Contents page.

DIGITAL LITERACY

Digital Literacy Unit (1 Week) 

1 - Lesson Plan: Introductory Slide

1 - Energizer/Exit Ticket

1 - About Teacher/IA Slide - Model

1 - About Me Student Slide

2 - Lesson Plan: Google Docs Pre Assessment

2 - Energizer/Exit Ticket

2 - Google Docs Pre assessment

2 - Google Docs Pre assessment - Master

2 - Use the Keyboard like a NINJA! 

2 - Use the Keyboard like a NINJA! - Master

3 - Lesson Plan: Intro to Google Docs

3 - Energizer/Exit Ticket

3 - Notes: Google Docs

3 - Notes: Google Docs - Lecture Slides

3 - Notes: Google Docs - Master

3 - Intro to Google Docs Assignment

3 - Intro to Google Docs Assignment - Master

4- Lesson Plan: Intro to Google Slides

4 - Energizer/Exit Ticket

4 - Google Slides Pre assessment

4 - Google Slides Pre assessment - Master

4 - Intro to Google Slides Activity

4 - Intro to Google Slides - Master

5 - Lesson Plan: Google Slides Presentation Activity/Final Test

5 - Energizer/Exit Ticket

5 - Notes: Rules of Google Slides Presentations

5 - Notes: Rules of Google Slides Presentations - Lecture Slides

5 - Notes: Rules of Google Slides Presentations - Master

5 - Digital Literacy Final Assessment

5 - Digital Literacy Final Assessment - Master

SELF-NARRATIVE 

1 - Lesson Plan: My Strengths Survey

1 - Energizer/Exit Slide

1 - My Strengths Story Questions for Guest Speaker

1 - My Strengths Story Sample Presentation

1 - My Strengths Survey

1 - Parent/Peer/Staff Strengths Survey

2 - Lesson Plan: What is a Self-Narrative?

2 - Energizer/Exit Slide

2 - What is a Self-Narrative - Handout

2 - What is a Self-Narrative - PPT

2 - Lesson Plan: Self-Narrative Writing Workshop

2 - What is a Self-Narrative - Master

3 - Self-Narrative Writing Workshop Slide

4 - Lesson Plan: Self-Narrative Writing Workshop

4 - Self-Narrative Writing Workshop Slide

4 - Self-Narrative Grading Rubric

5 - Lesson Plan: Strengths Vision Board

5 - Strengths Vision Board

KNOWING MY IEP 

Leading My IEP Workbook

1 - 5 Facts About Disability

1 - Notes: 5 Facts About Disability

1 - Notes: 5 Fast About Disability - Master

1 - Exit Ticket

2 - Lesson Plan: 13 Categories of Disability

2 - Energizer/Exit Ticket

2 - Notes: The 13 Categories of Disability

2 - Notes: The 13 Categories of Disability - Master

2 - The 13 Categories of Disability PPT

2 - My IEP Rubric

2 - IEP Acronym Scavenger Hunt

2 - IEP Acronym Scavenger Hunt - Master

3 - Lesson Plan: What is an IEP?

3 - Energizer/Exit Ticket

3 - Notes: What is an IEP?

3 - Notes: What is an IEP - Master

3 - What is an IEP/Why Should I Lead My IEP? PPT

3 - IEP Scavenger Hunt

4 - Lesson Plan: What is Transition?

4 - Energizer/Exit

4 - My Last IEP: Reflection

4 - Notes: What is Transition

4 - What is Transition - Master

4 - What is Transition? PPT

4 - My ITP

5 - Lesson Plan: IEP PPT

5 - Energizer

5 - IEP PPT Student Template

5 - Sample IEP PPT

PATHWAYS AFTER HIGH SCHOOL 

1 - Career Interest Survey

1 - High School or College? Matching Activity

1 - My College Story - Sample

1 - My College Story - Template

1 - College/Career Vocab

1 - College/Career Vocab - Master

1 - College Readiness Interview

2 - Educational Hierarchy - Lecture Slide

2 - Educational Hierarchy - Matching Game

2 - Educational Hierarchy Matching Game - Master

2 - Notes: What is a 2-year College?

2- Notes: What is a 2-year College? - Master

2 - What is a 2-year College? PPT

2 - 2-Year College Research Activity

3 - FAFSA Slide Deck

3 - College Research Project

3 - What is a 4-year College?

3 - What is a 4-year College - Master

3 - What is a 4-year College? PPT

3 - 4-Year College Research Activity

5 - College/Career Vocab Test

5 - College/Career Test

5 - College/Career Test - Master

5 - College/Career Vocab Test - Master

6 - Trade School Reading

10 - Career Guest Speaker Prep and Questions (Print)

INTRO TO JOBS & CAREERS BUNDLE

Intro to Jobs & Careers - First Day Possible Talking Points

Intro to Jobs & Careers: All Journals

Job Ready Agree/Disagree Bellringers PPT

1 - Career Scattergories

1 - Jobs & Careers Reading/Questions

1 - Jobs & Careers Vocabulary

1 - Jobs & Careers Vocabulary - Master

1 - Journal: “List jobs that teenagers can get…”

2 - Journal: “What are some considerations…”

2 - Journal: “What jobs are considered…”

2 - Justin & Tiana Reading/Questions

2 - Justin & Tiana Reading/Questions - Master

2 - Jobs and Careers Comparison Reading/Questions (Option 1)

2 - Jobs and Careers Comparison Reading/Questions (Option 1) - Master

2 - Jobs and Careers Comparison Reading/Questions (Option 2)

2 - Jobs and Careers Comparison Reading/Questions (Option 2) - Master

3 - Journal: “What are the pros…”

3 - Journal: “My dream career is…”

3 - Jobs & Careers Review

3 - Jobs & Careers Review - Master

3 - My Career Starting Points

4 - Journal: “List as many pros and cons…”

4 - Journal: “Make a list of 5 rules…”

4 - My Digital Footprint

4 - My Digital Footprint - Master

4 - Digital Footprint Simulation

5 - Journal: “5 Goals…”

5 - Journal: “Who among…”

5 - Career Interview Questionnaire

5 - Jobs & Careers Word Search

5 - Jobs & Careers Word Search - Master

6 - Journal: “What 2 adjectives…”

6 - Journal: “What are some common…”

6 - #MotivationalMonday - Artistic SMART Goal

6 - #MotivationalMonday - Attitude SMART Goal

6 - #MotivationalMonday - Careers SMART Goal

6 - #MotivationalMonday - Education SMART Goal

6 - #MotivationalMonday - Family SMART Goal

6 - #MotivationalMonday - Financial SMART Goal

6 - #MotivationalMonday - Physical SMART Goal

6 - Retirement Speech

7 - Journal: “At what age…”

7 - Journal: “What are some common…”

7 - Journal: “What do you say…”

7 - Career Research Project - Directions

7 - Career Research Project - Research Template

7 - Career Research Project - Rubric

7 - Career Research Project - Slides Layout

8 - Journal: “What are some ways…”

8 - Networking Scavenger Hunt

8 - Networking Reading/Questions (Option 1)

8 - Networking Reading/Questions (Option 1) - Master

8 - Networking Reading/Questions (Option 2)

8 - Networking Reading/Questions (Option 2) - Master

8 - Networking Review

9 - Journal: “If money was not an issue…”

9 - Journal: “What do you think would be…”

9 - Networking Circles

9 - My Goal Action Plan

9 - Jobs & Careers Test Study Guide

10 - Journal: “I am motivated by…”

10 - Jobs & Careers Test

10 - Jobs & Careers Test - Master

ACTION PLAN 

1 - 4-Year Plan Organizer

1 - How to Choose Electives Reading/Questions

1 - How to Choose Electives Reading/Questions - Master

1 - How to Choose Electives Reading/Questions (Print)

2 - How to Choose Clubs Reading/Questions

2 - How to Choose Clubs Reading/Questions (Print)

2 - How to Choose Clubs Reading/Questions - Master

2 - How to Volunteer Reading/Questions - Master

2 - How to Volunteer Reading/Questions

2 - How to Volunteer Reading/Questions (Print)

3 - Career Action Plan

3 - How to Intern Reading/Questions

3 - How to Intern Reading/Questions - Master

3 - How to Intern Reading/Questions (Print)

3 - Internship Reflection

4 - How to Job Shadow Reading/Questions

4 - How to Job Shadow Reading/Questions (Print)

4 - How to Job Shadow Reading/Questions - Master

4 - Job Shadow Letter Example

5 - Career Stepping Stones

RESUMES UNIT

Resume Week Unit Plan

1 - Notes on Resumes

1 - Notes on Resumes - Master

1 - Resume Examples (optional)

1 - What Skills Do I Have?

2 - Resume Trivia

2 - Who Would You Interview?

2 - Who Would You Interview? - Lesson Plan

2 - Resume Trivia Slides

2 - Resume Pre-Write

2 - Resume Word Search

2 - Resume Word Search - Master

3 - Energizer

3 - Write My Own Resume

3 - What’s Wrong With This Resume? Reading/Questions

3 - What’s Wrong With This Resume? Reading/Questions - Master

4 - “The Resume Game”: Job Ad

4 - The Resume Game: Hiring Criteria

4 - Exit Ticket

5 - Energizer - 5 Question Jeopardy Template

5 - Resume Test

5 - Resume Test - Master

5 – End of Unit Survey

5 - Resume Peer Rubric

IND STUDY-1- Resume Trivia

IND STUDY-1 - What is a Resume? Reading/Questions

IND STUDY-1 - What is a Resume? Reading/Questions - Master

IND STUDY-2 - What are the Sections in a Resume? Reading/Questions

IND STUDY-2 - What’s Wrong With This Resume? Reading/Questions

IND STUDY-2 - What’s Wrong With This Resume? Reading/Questions - Master

IND STUDY-3 - Resume Pre-Write

IND STUDY-3 - Resume Word Search

IND STUDY-3 - Resume Word Search - Master

IND STUDY-4 - Resume Templates

IND STUDY-5 - Resume Test

IND STUDY-5 - Resume Test - Master

IND STUDY-5 - “Who Would You Interview?

HOW TO LOOK FOR A JOB UNIT

1 - Best/Worst/Okay Time to Look for a Job Reading/Questions

2 - How to Read a Job Ad - Lecture Notes

2 - How to Read a Job Ad 1

2 - How to Read a Job Ad 1 - Master

3 - How to Read a Job Ad 2

3 - How to Read a Job Ad - Master

4 - How to Read a Job Ad 3

4 - How to Read a Job Ad 3 - Master

JOB APPLICATIONS BUNDLE

0 - Job Application Unit - Masters

0 - Job Application Unit with Lecture Notes

1 - Job Application Pre-assessment

1 - Job App Vocab

1 - Job App Vocab - Lecture Notes

1 - Job App Vocab - Master

1 - Job Application Word Search

1 - Job Application Word Search - Master

1 - How to Fill Out a Job Application - Lecture Notes

1 - How to Fill Out a Job Application Reading/Questions

2 - Job Application Template & Questions

2 - How to Choose Your References - Lecture Notes

2 - How to Choose Your References Reading/Questions

2 - Sample Job Application & Questions

3 - Think Like a Boss

3 - Think Like a Boss - Lecture Notes

3 - Practice Job App 1

3 - Practice Job App 1 - Lecture Notes

3 - Your Signature!

4 - Write Your Own Letter of Recommendation

4 - Practice Job Application 2 (Print)

5 - Job Application Final Test Part A

5 - Job Application Final Test Part B

5 - Job Application Final Test Part B - Master

COVER LETTER MINI BUNDLE

1 - Notes: Cover Letter

1 - Notes: Cover Letter - Master

1 - Example - List of Business Letter Greetings and Closings

1 - List of Personality Adjectives

1 - Example: Write Your Own Cover Letter

1 - Write Your Own Cover Letter

JOB INTERVIEWS BUNDLE

0 - Common Store Logos for Mock Interviews

0 - Job Interview Independent Study Unit - Print

0 - Job Interviews Unit with Lesson Plans

1 - Good/Bad Job Interview Demo

1 - What is a Job Interview? Reading/Questions

1 - What is a Job Interview? Reading/Questions - Master

1 - All About Job Interview Questions Reading/Questions

1 - All About Job Interview Questions Reading/Questions - Master

1 - Journal: “What are some questions that are frequently asked at a job interview?

2 - Job Interview Tips for Success Reading/Questions

2 - Job Interview Tips for Success Reading/Questions - Master

2 - The Group Job Interview Tips for Success Reading/Questions

2 - The Group Job Interview Tips for Success Reading/Questions - Master

3 - Journal: “Describe the different job interview formats.”

3 - #1: Tell Me A Little About Yourself Reading/Questions

3 - #1: Tell Me A Little About Yourself Reading/Questions - Master

3 - Write Your Own: #1: Tell Me a Little About Yourself

3 - Extra Credit Challenge: Tell me a little about yourself.

4 - Journal: “What are 3 things you should bring to a job interview? Why?

4 - #2: “Why Do You Want To Work Here?” Reading/Questions

4 - #2: “Why Do You Want To Work Here?” Reading/Questions - Master

4 - Write Your Own: #2: Why Do You Want To Work Here?

5 - Mock Interview Guide

6 - Journal: “What are some questions you can ask at the end of a job interview?

6 - #3: “What are your strengths?” Reading/Questions

6 - #3: “What are your strengths?” Reading/Questions - Master

6 - #3: “What are your strengths?” Practice Using Method A

6 - #3: “What are your strengths?” Practice Using Method B

6 - Write Your Own: #3 “What are your strengths?”

7 - #4 “What is your greatest weakness?” Reading/Questions

7 - #4 “What is your greatest weakness?” Reading/Questions - Master

7 - Journal: “What should people wear to interviews?”

7 - Write Your Own: #4: “What is your greatest weakness?”

8 - Journal: “Write down all of the words you can think of when you hear the words “JOB INTERVIEW”

8 - #5: “Where do you see yourself in 5 years?” Reading/Questions

8 - #5: “Where do you see yourself in 5 years?” Reading/Questions - Master

8 - Write Your Own #5: “Where do you see yourself in 5 years?”

9 - What are some techniques you can use to destress before a job interview

9 - #6: “What are 3 words to describe yourself?” Reading/Questions

9 - #6: “What are 3 words to describe yourself?” Reading/Questions - Master

9 - Write Your Own #6: “What are 3 words to describe yourself?”

11 - #7: “How do you handle stress and pressure?” Reading/Questions

11 - #7: “How do you handle stress and pressure?” Reading/Questions - Master

11 - Write Your Own #7: “How do you handle stress and pressure?”

12 - How would you deal with an angry customer? Reading/Questions

12 - How would you deal with an angry customer? Reading/Questions - Master

12 - Write Your Own #8: “How would you deal with an angry customer?”

13 - #9: “Do you have any questions for me?” Reading/Questions

13 - #9: “Do you have any questions for me?” Reading/Questions - Master

13 - Write Your Own: #9: “Do you have any questions for me?”

14 - Surprising and Unique Job Interview Questions

16 - Final Job Interview Question Prep

16 - Final Job Interview Rubric

17 - How to Follow Up Reading/Questions

17 - How to Follow Up Reading/Questions - Master

17 - Write Your Own: Follow-Up

Extra Prompt: “Why is it important to be nice to the secretary and other employees…”

SELF-ADVOCACY BUNDLE

1 - Self-Advocacy: Words You Need to Know

1 - How to Self-Advocate Reading/Questions

3 - Defining your Disability (Self) Questionnaire

4 - Defining your Disability (Trusted Adult) Questionnaire

3 - Self-Advocacy Checklist

4 - Disability Laws Reading/Questions

5 - What is Disclosure? Reading/Questions

5 - Should I Disclose? Reading/Questions

6 - Disclosure Points in the Job Process Reading/Questions

6 - Weighing the Advantages/Disadvantages of Disclosure

7 - How to Request Accommodations at Work Reading/Questions

8 - How to Write My Own Request for Accommodations

8 - Write My Own Request for Accommodations

9 - How to Request Accommodations at College Reading/Questions

HOW TO LEAVE A JOB UNIT

1 - Good or Bad Reasons for Leaving a Job

1 - Good/BadReasons for Leaving the Job

1 - Notes: Signs You May Want to Leave Your Job

1 - Notes: Signs You May Want to Leave Your Job - Lecture Notes

1 - Notes: Signs You May Want to Leave Your Job - Master

2 - Resignation Do’s and Dont’s

2 - Resignation Do’s and Dont’s -  Lecture Notes

2 - Resignation Do’s and Dont’s - Master

3 - Notes: How to Prepare to Resign

3 - Notes: How to Prepare to Resign - Lecture Notes

3 - Notes: How to Prepare to Resign - Master

3 - Notes: How to Resign

3 - Notes: How to Resign - Lecture Notes

3 - Notes: How to Resign - Master

4 - Two Week Notice - Lecture Notes

4 - Two-Week Notice Blank Template

FINANCIAL LITERACY UNIT

1 - Knows how to read a paycheck

1 - Knows how to read a paycheck - Master

2 - Financial Priorities Worksheet

2 - How to Read a Budget

2 - How to Read a Budget - Master

3 - Parts of a Personal Check

3 - Parts of a Personal Check - Master

3 - Parts of a Personal Check Graphic

3 - Blank Check

4 - Mark Lee’s Credit Report

4 - Mark Lee’s Credit Report Questions

4 - Mark Lee’s Credit Report Questions - Master

CUSTOMER SERVICE BUNDLE

Customer Service Lecture Slides

Customer Service Full Unit on Slides

Customer Service Student Workbook Format

Customer Service Student Workbook Format - Master

MY SKILLS UNIT

1- About Me Activity

1-Intro/About My First Job - Lecture Notes

1-What is a W4/I9 Activity

1-What is a W4/I9 Slides/Master

1-What is the I-9 - Master

1-What is the I-9 Google Docs Version

1-What is the I-9 Google Slides Version

2-Work Permit Fast Facts - Master

2-Work Permit Fast Facts Activity

2-Notes: The Job Application - Lecture Notes

2-Notes: The Job Application - Master

2-Notes: The Job Application Activity

2-Trader Moe’s Job Application - Lecture Notes

2-Trader Moe’s Job Application (Visual)

2-Trader Moe’s Job Application Activity

3-Notes: Reference Activity

3-Notes: References - Lecture Notes

3-Notes: References - Master

3-References Chart

3-Researching My Job Site - Lecture Notes

3-Researching My Job Site Activity

4-What Hard Skills Do I Have? Activity

4-What Hard Skills Do I Have? What Soft Skills do I have? - Lecture Notes

4-What Soft Skills Do I Have? Activity

CUST SERV BOOTCAMP

5-Intro to Customer Service - Lecture Notes

5-KWL Chart Activity

5-Customer Service Qualities Activity

6-Intro to Code Words - Lecture Notes

6-Notes: Greetings - Lecture Notes

6-Notes: Greetings - Master

6-Notes: Greetings Activity

6-Notes: Startling Statistics - Lecture Notes

6-Notes: Startling Statistics - Master

6-Notes: Startling Statistics Activity

6-Moments of Truth - Lecture Notes

6-Moments of Truth - Master

6-Moments of Truth Activity

7-Notes: Courtesy - Lecture Notes

7-Notes: Courtesy - Master

7-Notes: Courtesy Activity

7-Notes: 6 Basic Rules of Customer Service - Master

7-Notes: 6 Basic Rules of Customer Services Activity

7-Notes: 6 Basic Rules of Customer Service - Lecture Notes

7-Notes: How to be Polite and Professional - Lecture Notes

7-Notes: How to be Polite and Professional - Master

7-Notes: How to be Polite and Professional Activity

8-Notes: Empathy - Lecture Notes

8-Notes: Empathy - Master

8-Notes: Empathy Activity

8-Notes: Enthusiasm - Lecture Notes

8-Notes: Enthusiasm - Master

8-Notes: Enthusiasm - Activity

9-Notes: Regret - Lecture Notes

9-Notes: Regret - Master

9-Notes: Regret Activity

9-Notes: Second-Mile Service Worksheet

10-Notes: 11 Tips - Lecture Notes

10-Notes: 11 Tips - Master

10-Notes: 11 Tips Activity

10-Notes: Handshaking Tips - Master

10-Notes: Handshaking Tips Activity

10-Notes: Handshaking Tips - Lecture Notes

PLAYBOOK

11-Notes: How to Greet Coworkers - Lecture Notes

11-Notes: How to Greet Coworkers - Master

11-Notes: How to Greet Coworkers Activity

11-Notes: Small Talk Topics - Lecture Notes

11-Notes: Small Talk Topics - Master

11-Notes: Small Talk Topics Activity

11-Reading the Work Bulletin Board - Master

11-Reading the Work Bulletin Board Activity

12-Notes: Punctuality - Lecture Notes

12-Notes: Punctuality - Master

12-Notes: Punctuality Activity

12-Attendance Rules - Lecture Notes

12-Attendance Rules - Master

12-Attendance Rules Activity

12-Trustworthiness on the Job - Lecture Notes

12-Trustworthiness on the Job Activity

13-Notes: How to Survive the Rush! - Lecture Notes

13-Notes: How to Survive the Rush! - Master

13-Notes: How to Survive the Rush! Activity

13-Bored on the Job - Lecture Notes

13-Notes: Bored on the Job - Master

13-Notes: Bored on the Job Activity

13-Making Lemonade on the Job - Lecture Notes

13-Making Lemonade on the Job Activity

14-Notes: How to Call in Sick - Lecture Notes

14-Notes: How to Call in Sick - Master

14-Notes: How to Call in Sick Activity

14-Good/Bad Reasons to Call in Sick - Master

14-Good/Bad Reasons to Call in Sick Activity

14-Other Reasons Why People Call in Sick - Master

14-Other Reasons Why People Call In Sick Activity

15-Notes: 9 Things Customers Love - Lecture Notes

15-Notes: 9 Things Customers Love - Master

15-Notes: 9 Things Customers Love Activity

15-Notes: How to make Customers into Regulars - Lecture Notes

15-Notes: How to make Customers into Regulars - Master

15-Notes: How to make Customers into Regulars - Activity

15-Customers Who Might Need Special Assistance - Lecture Notes

15-Notes: Customers in Wheelchairs - Master

15-Notes: Customers in Wheelchairs Activity

15-Notes: Customers Who Don’t Speak English - Master

15-Notes: Customers Who Don’t Speak English Activity

15-Notes: Customers Who Don’t Speak English - Master

15-Notes: Customers with Small Children - Master

15-Notes: Customers with Small Children Activity

15-Notes: Elderly Customers - Master

15-Notes: Elderly Customers Activity

THE CUSTOMER UNIT

16-Notes: Basic Tips for Dealing with Difficult Customers - Lecture Notes

16-Notes: Basic Tips for Dealing with Difficult Customers - Master

16-Notes: Basic Tips for Dealing with Difficult Customers Activity

16-Notes: The 7 Difficult Customers - Lecture Notes

16-Notes: The Complaining Customer - Master

16-Notes: The Complaining Customer Activity

16-Notes: The Demanding Customer - Master

16-Notes: The Demanding Customer Activity

16-Notes: The Impatient Customer - Master

16-Notes: The Impatient Customer Activity

16-Notes: The Indecisive Customer - Master

16-Notes: The Indecisive Customer Activity

16-Notes: The Know-it-all Customer - Master

16-Notes: The Know-it-all Customer Activity

16-Notes: The Rude Customer - Master

16-Notes: The Rude Customer Activity

16-Notes: The Talkative Customer - Master

16-Notes: The Talkative Customer Activity

17-Notes: Phrases to Avoid Lecture Notes

17-Notes: Phrases to Avoid - Master

17-Notes: Phrases to Avoid Activity

17-How to Deal with an Angry Customer - Lecture Notes

17-Notes: How to Deal with an Angry Customer - Master

17-Notes: How to Deal with an Angry Customer Activity

17-It’s not what you say…Activity

18-Difficult Workplace Situations Task Cards

18-Notes: Secret Shoppers - Lecture Notes

18-Notes: Secret Shoppers - Master

18-Notes: Secret Shoppers Activity

18-Secret Shoppers Activity

YOUR BOSS UNIT

19-How to Win Over Your Boss - Lecture Notes

19-Notes: How to Win Over your Boss - Master

19-Notes: How to Win Over your Boss Activity

19-Notes: Accepting Orders - Lecture Notes

19-Notes: Accepting Orders - Master

19-Notes: Accepting Orders Activity

20-Accepting Criticism - Lecture Notes

20-Notes: Accepting Criticism - Master

20-Notes: Accepting Criticism Activity

✅OPTIONAL EXTRAS BELOW✅

How to Read a Job Ad - Lecture Notes

How to Read a Job Ad - Master

How to Read a Job Ad Activity

Intro: Why Customer Satisfaction is Important - Lecture Notes

Job Apps Vocab - Lecture Notes

Job Apps Vocab - Master

Job Apps Vocab Activity

Journal: A great way to handle a complaint is to..

Journal: An employee’s appearance affects customer service

Journal: As far as you can remember…

Journal: Customer service is doing something “nice” for someone when you have the time

Journal: Customers who complain want…

Journal: Customers will never notice when you’re in a bad mood

Journal: Does having a high customer service satisfaction influence sales? How?

Journal: Every second you have with a customer counts

Journal: How can you create a positive culture at work?

Journal: How do employees affect customers?

Journal: How often do you complain about service? What kinds of responses have you had?

Journal: If a customer is not showing respect to you, you should not show respect to him/her

Journal: if you work in the back, you don’t need to worry about customer service

Journal: in general, do you think that customer service in our country

Journal: It is never okay to argue with a customer

Journal: Most customers will tell you when they’re unhappy or upset

Journal: The customer is always right

Journal: The most important thing customers want is

Journal: There are standards for answering the phone at work

Journal: There are times when it is okay to interrupt a customer

Journal: There is nothing more important than the very first impression made by an employee with a customer

Journal: Think of a business you love or go to frequently

Journal: Upset customers deserve....

Journal: What are the biggest things customers dislike?

Journal: What are the characteristics of a customer service “superstar”?

Journal: What is a positive attitude? If I have a positive attitude…

Journal: What things are important to customers? Discuss

Journal: Which business(es) do you think have the BEST customer service?

Journal: Which is easier – attracting a new customer or earning back a dissatisfied customer? Explain.

Journal: Who delivers customer service? Explain

Journal: Who is more important, new or existing customers? Justify your reasoning.

Journal: Why is great customer service important?

Journal: Why might it be important to know your competitors?

Journal: You either have the right personality to be a good customer service rep, or you don’t

Journal: You have no influence over whether a customer returns to your business or not

Journal: Your coworkers are also customers

Notes: How to Prepare to Resign - Lecture Notes

Notes: How to Prepare to Resign - Master

Notes: How to Prepare to Resign Activity

Notes: How to Resign - Lecture Notes

Notes: How to Resign - Master

Notes: How We Become Customers - Lecture Notes

Notes: How We Become Customers - Master

Notes: How We Become Customers Activity

Notes: Signs You May Want to Leave Your Job

Notes: Signs You May Want to Leave Your Job - Lecture Notes

Notes: Signs You May Want to Leave Your Job - Master

Notes: The 5 Types of Customers - Lecture Notes

Notes: The 5 Types of Customers - Master

Notes: Why Customer Satisfaction is Important - Master

Notes: Why Customer Satisfaction is Important Activity

Resignations Do’s and Dont’s - Lecture Notes

Resignation Do’s and Dont’s Activity

The 5 Types of Customers Worksheet

The 5 Types of Customers Guessing Activity Activity

The 5 Types of Customers Guessing Activity - Master

Think Like a Boss - Lecture Notes

Think Like a Boss Activity

Think Like a Boss - Master

Two-Week Notice - Lecture Notes

What is Disclosure? Reading/Questions Activity

Write My Own Request for Accommodations

Write Your Own Two-Week Notice Activity

LIVING ON MY OWN UNIT

FAMILY PLANNING

COMING SOON

FINAL PROJECT

COMING SOON

BACK TO SCHOOL

Energizer: “I’d Like to Meet the Person Who”

IA/Paraeducator Beginning of the Year Survey

Self-Advocacy Email Assignment

CLASSROOM DECOR

Blank/Editable 2023 Calendar Template

Cell Phone Pocket Chart

Graduation Photo Booth DIY

FIELD TRIPS

1 - Aquarium Project Directions & Outline

2 - Factsheet

2 - Factsheet - Example

3 - Diorama Rubric

IEP’s

Read First - Table Spread & Insider Tips

Before Meeting - High School IEP Goal Bank

Before Meeting - Sample Emails

Before Meeting - Student Led IEP

Beg of Year -  IEP Meeting Checklist (Full Caseload)

Beg of Year - IEP Meeting Checklist (Individual Meeting)

Day of - California Colleges Fact Sheet

Day of - Do Not Disturb Sign

Day of - Future Schedule Template

Day of - IEP Meeting Script

Day of - Meeting Agenda (Annual IEP)

Day of - Meeting Agenda (Initial IEP)

Day of - Meeting Agenda (Triennial IEP)

Day of - Notes Template

Day of - Purpose of Meeting (Annual)

Day of - Purpose of Meeting (Initial)

Day of - Purpose of Meeting (Triennial)

Day of - Signatures Fold

Day of - Spanish Annual IEP Agenda

Day of - Spanish Initial IEP Agenda

Day of - Spanish Triennial IEP Agenda

Day of - Transition Roles Handout

Day of - Transition Services Overview/Certificate of Completion

Day of - Transition Services Overview (Diploma)

Post Meeting - Action Items Doc

LEARNING SKILLS/STUDY SKILLS

11th-12th College Checklist/Calendar

Learning Skills/Study Skills Assessment

SPED ENGLISH

Acrostic Name Poem

Always Running - “I Have, Who Has?” Ch 1 Activity

Always Running - Family Tree - Digital

Always Running - Family Tree Printable

Book Tasting

Descriptive Paragraph Field Notes

Expostiory Writing - CEC Formula

Kite Runner - Ch 1 Questions

Kite Runner - Ch 1 Questions - Master

Kite Runner - Ch 2 Questions

Kite Runner - Ch 2 Questions - Master

Kite Runner - Ch 16 Comic Strip

KWL Chart

Numbered Plot Diagram

Rated-R Movie Permission Slip

Shakespeare Scavenger Hunt

Socratic Seminar Exit Ticket

Socratic Seminar Sentence Frames

Their Eyes Were Watching God - Agree/Disagree Bellringers

WORKABILITY

9th Career Development Portfolio

10th Career Development Portfolio

11th Career Development Portfolio

12th Career Development Portfolio

Workability Bundle 1: Using a Transition Rubric with Evidence

RUBRIC

Agency Linkages Work Products:

Knows 1-2 agences that he/she is eligible for as a resource

Postsecondary Employment Work Products:

Has 1-2 Entry-Level Jobs He/She is Interested in

Knows “career action steps” to get to career interest of choice

Knows salary expectations of the career field he/she is interested in

Knows 1-2 school or training paths for career interest, requirements and expected costs

Self-Advocacy Work Products:

Knows Accommodations in IEP

Has Transition Goals

Knows Goals Documented in IEP

Knows How to Explain His/Her Disability

9th Grade Work Products:

Has done career research

Has done college research

Has done trade/technical school research

Has written a resume

Knows how to read a common job ad

10th Grade Work Products:

Has 3 references he/she can list

Knows How to Fill Out a Common Job Application

Knows how to read a paycheck

Knows how to read a paycheck - Master

Knows who is in their network

11th Grade Work Products:

Knows how to answer common job interview questions

Knows How to Write a check

Knows how to write a follow up thank you card

Knows what a good credit score is and how to read a credit report

Knows what a good credit score is and how to read a credit report - Master

Knows how to read a budget

Knows how to read a budget - Master

Knows how to write a Request of Workplace Accommodations

Knows how to write a two-week notice

Workability Bundle 2: 50-min Workshops

September to May Year Schedule

SEPTEMBER THEME: CAREER RESEARCH

1-Sept-Research - Lesson Plan

Career Research - Activity (PPT Format)

Research - Career Interview (optional)

Research - Career Research Activity

Research - Career Scattergories (optional)

Research - PPT

OCTOBER THEME: RESUMES

2-Oct-Resumes - Lesson Plan

Resumes - PPT

Resume Prewrite

Resume Progression Examples

Resume Templates

Resume Trivia Energizer

Resume Word Search (optional)

Resume Word Search - Master

NOVEMBER THEME: LOOKING FOR A JOB

3-Nov-Looking for a Job - Lesson Plan

Best/Worst/Okay/Time to Look for a Job Activity

Career Action Plan (optional)

How to Read a Job Ad (optional)

How to Read a Job Ad (optional) - Master

Job Seeking Workshop Activity

Looking for a Job - PPT

Steps in the Hiring Process Matching Game

DECEMBER THEME: JOB APPLICATIONS

4-Dec-Job Applications - Lesson Plan

Job Applications Vocabulary (optional)

Job Applications Vocabulary - Master

Job Applications - PPT

Practice Trader Moe’s Job Application

Think Like a Boss Activity

Think Like a Boss - Master

JANUARY THEME: IMPORTANT DOCUMENTS

5-Jan-Important Documents - Lesson Plan

Energizer

What is a W-4/I-9? PPT

What is a W-4/I-9 Handout

FEBRUARY THEME: JOB INTERVIEWS

6-Feb-Job Interviews - Lesson Plan

Common Job Interview Question Guide

Master List of Job Interview Questions

MARCH THEME: CUSTOMER SERVICE

7-March-Customer Service - Lesson Plan

Angry Customer Scenarios

Customer Service Workshop Handout

Difficult Workplace Situations Task Cards

Customer Service - PPT

APRIL THEME: FINANCIAL LITERACY

8-April-Financial Lit - Lesson Plan

How to read a budget

How to read a budget - Master

How to read a paycheck

How to read a paycheck - Master

How to write a check

Mark Lee’s Credit Report

Mark Lee’s Credit Report - Master

Financial Lit - PPT

MAY THEME: LEAVING THE JOB

9-May-Leaving the Job - Lesson Plan

Good/Bad Reasons for Leaving the Job

Leaving the Job - PPT

Resignation Do’s/Don’t’s

Two-Week Notice

Workability Bundle 3: Independent Study/Distance Learning

September to May Year Schedule

1-Sept-Career Research

2-Oct-Resume Pre-Write

2-Oct-Resume Templates

2-Oct-What is a Resume?

2-Oct-What is a Resume? - Master

3-Nov-How to Look for a Job Activity

3-Nov-How to Read a Job Ad

3-Nov-How to Read a Job Ad - Master

4-Dec-Practice Job Application

5-Jan-What is a W-4_What is an I-9 Slides.pdf

5-Jan-What is a W-4/What is an I-9 Slides

5-Jan-What is a W4/I9 Handout

6-Feb-Common Job Interview Question Guide

7-March-Customer Service Activity

7-March-Customer Service Slides

7-March-Customer Service Slides.pdf

8-April-How to read a budget

8-April-How to read a budget - Master

8-April-How to read a credit report

8-April-How to read a credit report - Master

8-April-How to read a paycheck

8-April-How to read a paycheck - Master

8-April-How to write a check

9-May-Good/Bad Reasons to Leave a Job

9-May-How to Write a Two-Week Notice

9-May-Resignation Do’s and Dont’s

Workability Bundle 4: Goals & Evidence

 GOALS & EVIDENCE - MASTER GOAL BANK

ALL-Career Action Plan

ALL-Knows Accommodations

ALL-Knows how to explain disability

9th-Career Research

9th-College Research

9th-Common Job Ad

9th-Resume

9th-Trade School/Tech School Research

10th-Common Job Application

10th-Network

10th-Paycheck

10th-Paycheck - Master

10th-References

11th-Thank You Card

11th-Common Job Interview Questions

11th-Credit Report

11th-Credit Report - Master

11th-Writing a Check

12th-Budget

12th-Budget - Master

12th-Two-Week Notice

12th-Workplace Accommodations

DISABILITY AWARENESS

Deafness Scavenger Hunt Slide

CODA Essay Prep

CODA Essay

Disability Awareness Research Project

FREEBIES

Most Likely to be Hired Certificate

WIAT Explanation

Road Signs Matching Activity

There are over 1000 pages of career ready worksheets, content, projects, and engaging activities to bring the world of work to life for your students. The accessibility of print or digital formats is an incredible bonus and time saver.

Happy Teaching!

Kristine

"What I Wish I'd Learned in School"