Managing Quality (quality management) is a lecture which is covered within the Operation Management Module which is covered by Bachelor and Master Level Students.Quality, or the lack of quality, affects the entire organization from supplier to customer and from product design to maintenance. Perhaps more important, building an organization that can achieve quality is a demanding task. LEARNING OBJECTIVES OF LECTURE:1. Definequality and TQM2. Describethe ISO international quality standards3. Expl