Customer Service Reading Passage and comprehension questions - Google Forms
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Description
Looking for a fun and engaging way to teach your high school students about the importance of customer service skills in the workplace? Look no further than this informative reading passage with questions and answers created on Google Forms!
With this resource, your students will learn about the essential customer service skills needed to succeed in any job, including active listening, problem-solving, communication, empathy, and patience. They will also discover why customer service skills are so important, including building strong relationships with customers, resolving conflicts, and building a positive reputation for their future careers.
Not only will this reading passage engage and educate your students, but the accompanying Google Forms questions and answers make it easy to assess their comprehension and understanding of the material. Plus, with the convenience of Google Forms, you can easily assign this activity as homework or in-class work.
So why wait? Add this exciting and informative resource to your lesson plans today and watch your students develop the customer service skills they need to succeed in any workplace!
